Frequently Asked Questions

The service is designed for residential and commercial multi-story buildings from 3 to 25 floors. It is particularly relevant for buildings between 5 and 20 years old, when facade pathologies typically become visible, though buildings of any age with observable deterioration can benefit from a systematic inspection. Ground-floor commercial facades and single-story structures are not within the scope of the suspended platform service.

The total timeline from initial coordination to report delivery typically spans two to three weeks. This includes: roof survey and platform rigging preparation (one to two days); platform inspection field work, which varies by building size but generally takes two to four days for a mid-rise building with two or three facades; and report preparation and delivery within five working days of completing field work. Weather conditions can affect platform operation scheduling.

The report includes: a facade elevation drawing with all pathologies mapped and referenced by floor and horizontal position; a photographic catalog of each finding with location, dimensions, and classification; a prioritized repair schedule distinguishing urgent structural interventions from scheduled aesthetic maintenance; technical repair specifications for each pathology type; and an itemized cost estimate for each repair category. The document is formatted for direct use by building administrators, property owners, and contractors invited to quote repairs.

Platform operations are conducted from the roof and exterior only. Residents are not required to provide access to individual units at any point during the inspection. We coordinate with building administration to notify residents in advance of platform movement on their facade elevation. Work is carried out during standard business hours. The only building access required is to the roof for platform rigging and de-rigging.

Urgent repairs are those where inaction poses a risk to structural integrity, public safety, or causes accelerated water infiltration damage. These include detached or hollow render sections with fall risk, active water infiltration at structural elements, failed seals at expansion joints allowing water entry, and exposed reinforcement. Aesthetic repairs — such as minor paint touch-ups, surface staining without active infiltration, or cosmetic crack filling — can be incorporated into a planned maintenance cycle without immediate urgency. Each finding in the report carries a clear classification with the rationale explained.

Dexviloq provides the technical inspection, pathology mapping, and repair budget as an independent service only. We do not carry out the repairs identified in our reports. This separation is a deliberate design choice that ensures the inspection findings remain objective and impartial. The inspection report is written to be used by any qualified contractor and includes sufficient technical specification for contractors to understand and price each repair accurately.

During the initial roof survey, we assess platform access for all facade elevations, including corners, setbacks, and architectural features that may complicate platform movement. Where direct platform access is constrained, the inspection report clearly identifies those sections as not directly inspected and provides a visual assessment from the closest accessible position. Any limitations in coverage are documented transparently in the report.

The report is designed to serve as an independent technical baseline for maintenance planning. Administrators can use it to: present an objective assessment of the building's condition to ownership or residents' committees; invite contractors to quote repairs using the report's specifications as the scope of work; compare contractor quotes against the report's independent cost estimate; and establish a documented maintenance record for the building. The prioritization structure helps allocate maintenance budgets rationally across urgent and scheduled items.